I have worked with Kevin on several key projects.  At Ceridian I was new in post and quickly needed support to remodel processes and implement a systematic strategy measuring the effectiveness of customer service.  The existing service operation had grown organically and was focussed on internal factors, rather than customer facing factors that would ultimately add value for our end customers.  Central to this was a real time business measures solution linking international customers, service providers and Ceridian, enabling rapid deployment, clear service experience presentation and prioritised business focus and this was achieved with Kevin’s support.

Kevin is a seasoned professional, and a great sounding board and he quickly delivers robust pragmatic solutions based upon real world experience and I would recommend him to any business seeking service transition and improved customer experience and where there is a need to build wider relationships with the management team to drive change.”

David O’Connor

Senior Vice President, Multi National Services, Ceridian

I worked with Kevin as part of the Executive team of Initial Washrooms for several years.  The challenges the business faced were extensive requiring considerable change management and business turnaround expertise.  Kevin proved to be an excellent team member, creating strong and effective relations with his peers, and the teams he managed.  Kevin brings a wealth of broad-ranging business experience to his work, and his attention to detail and practical, straight-talking management style proved very effective in unlocking previously intransigent process issues which had held back the performance of the business.

The provision of accurate and timely management information was critical to the turn-around, and Kevin was instrumental in identifying the key business levers which the Executive team used to track the improving performance of the business.  I found Kevin to be extremely reliable and totally trustworthy and would wholeheartedly recommend him for any business or process improvement projects in the future.”

Mark O’Connor

Finance Director Initial Washroom Solutions

“  Always delivers outstanding results

I have worked with Kevin on several projects and his diligence and attention to detail always delivers outstanding results. Most recently Kevin managed a major data recovery project for me that had a critical completion date. Kevin delivered the 100% completed project exactly within the demanding timescales required. I would have no hesitation in recommending Kevin for any Business Process or Transformation project in the absolute knowledge that he would exceed expectations   ”

Peter Webster,
Chief Executive Officer – Corps Security

I have worked on several key projects with Kevin and would highly recommend him to other companies thinking of working with him in the future.

Kevin worked on a project to centralise the customer service operation to one site facility during the further consolidation of 55 branches to 20 locations. As well as the technical and operational challenges this presented, Kevin also had to win over the ‘hearts and minds’ of the sceptical branch managers. He did this with tact and considerable humour.

Kevin has considerable experience and knowledge in designing effective business processes that enable business transformation. He achieves this by fully understanding the company’s commercial and operational challenges. This rounded view also promotes very healthy strategic debate and insight and Kevin always delivers.”

Richard Jenkins

Sales and Marketing Director Initial Washroom Solutions

“  Delivered instant support, proven experience and structure

I worked closely with Kevin on two key projects. Kevin delivered instant support, proven experience and structure and efficiently translated business requirements into tangible, realistic deliverables and outcomes achieving traction and focus to deliver the end result. One project established a series of service level agreements for the internal support functions to introduce defined process efficiencies to support profitable growth. Kevin quickly identified key business measures to underpin service enhancements and cost reduction opportunities. Importantly, under Kevin’s leadership, these were developed with the various teams fully engaged at all times, resulting in a commercial focus in the departments and clarity where they fit into the overall structure achieving real, permanent change. Kevin builds rapid effective relationships and he is highly self-sufficient and I would recommend him for any business transformation, business process improvement or commercial services transition project in the future.   ”

Mike Bullock,
Chief Operations Officer, Corps Security

“Advice that delivered real results

I worked with Kevin who supplied key services to Crown for several years.  Crown were looking for market leading technology and solutions expertise combined with practical business experience where the customer and growth objectives were paramount.  Kevin delivered strategic advice that clearly demonstrated expertise in these areas; advice that delivered real results.  Kevin developed a real insight into our business and his clarity of presentation helped to focus on the dial moving strategic goals and results realisation.

Kevin worked on a new technology multi-tenanted enterprise content management digital records solution and the migration of multiple clients. As well as the solution Kevin delivered market insight and coaching, upskilling team members on the benefits and true value. Kevin promotes strategic thinking, options for discussion and helps key decisions and I would recommend him for any business system, process improvement, or growth and innovation projects in the future.”

Mike Dunleavy

Head of Customer Development & Experience, Crown Records Management

KLA helped us to redesign our internal processes for the management of our offshored accounts payable function as well as process improvement recommendations for our multi national payroll offering. They did an excellent job in both cases and as a result of their recommendations we have seen improved service in both areas.”

Mike Blackmore

CFO of Ceridian UK, Ireland and International